WORSE CAR TRACKING COMPANY IN THE COUNTRY

My Amber Connect app of Fidelity Securedrive car tracking division, was disabled months ago, for months now I have been calling and sending emails, each time I am told my account is in arrears and each time I send proof of payment.

At first I gave them the debit mandate, down the line they started with double debits, the account wasn't in arrears. I paid direct to their ABSA account through my other bank, using the same reference, flurry of emails and calls came, saying I haven't paid, I sent proof of payment, and was told the account would be updated soon, instead more emails came saying the payments have been allocated but the account was still in arrears for R992.73 , I asked from which months does this emanates from, no response came, instead I am transferred to another person, who repeats the same story.

For a company that has been in business for as long as ADT has, this is so disappointing and reminds one of shenanigans in SOE's, worse still I choose them against the advice of friends and colleagues, thinking this is a reputable company, now seeing all the reviews on hellopeter and other forms of communication, I regret this choice, I am paying my premiums monthly and my car battery is drained by their device for no reason since I don't even get alerts anymore.