Unsatisfactory servicing

My name is Keneilwe Masuku and I am one of your clients.

I have had a tracker in my car with Fidelity since 2019 and I must say that I am unsatisfied with your services over the past 11 months. Below are the following reasons.

1. In December my car was taken from my yard, I called in explaining my situation, and instead of being assisted I was asked a million questions which took a duration of close to 6minutes.

I even explained to the lady that she is wasting time by asking me all these irrelevant questions. She promised to call me back in 5 - 10minutes but nothing happened. I ended up finding my car with help from friends with 30minutes, and the lady that promised to call back only called after 2 hours. Unfortunately I do not remember her name.

2. Today when I called asking to be transfered to a manager, a Fidelity employee by the name "Lebohang Masugo" was rude to me and ended up raising her voice at me when I asked to be transfered to a manager.

3. When I took the tracking device, my premiums were R140. Now my premiums are R210 and I have not received an email or letter explaining why my premiums went up. I called last week Thursday asking for an update, and again one of the Fidelity employees told me she would call me back but nothing happened.

I don't know what kind of business you are running, but if this is how Fidelity is, I would like for them to be exposed and loose their customers