Unhelpful and Atrocious Service

To whom it may concern - I have been given the most atrocious service from the accounts department of Fidelity Secure Drive. The person who picked up the phone was unwilling to assist and was rude. She eventually just kept quiet when I was trying to get a state on my account - it felt like I was the last call of the day between her and the long weekend. My query is still not addressed.