UNAUTHORISED DEBIT ORDERS WITH NO COMMUNICATION/NOTIFICATION

I've been with this company for almost 4years with both my first & second car (my contract with them has matured). This year they double debited my account twice in 2different months. What upsets me is that I have to call in &inform them instead of them sending SMSs to acknowledge their fault nevertheless it's now 3weeks into the month with no refund, no communication &now when I submit my cancellation &refund request they charging me a penalty fee of R1300. For what???

I'm now very concerned about the number of 'double debit orders' that they've done on my account that I haven't noticed

I just want to cut ties with Secure Drive with no hassles please. Refund me my R294.80 because this cancellation is actually your breach of our agreement

Thank You