Stop taking what's not yours to take.

In May 2023, I had a query on my account and tried to settle this with the company. Long story a little shorter, I agreed to a debit order of R149.00 over and above my usual monthly installment because one of the Departments messed up (obviously wanted to pin the blame on me first but we later established the fault was on their side) and that amount was not deducted the previous month. My usual installment for 2 trackers was R387.51. In May 2023, my account was debit with 2 amounts. R149.00 ,as greed and another whopping R543.06. Till today no explanation from the company why they took so much money from me after numerous attempts and emails sent to them.

I have once again contacted them recently because there was a significant increase in my monthly installment and this is what I found. I have 2 trackers (which one I have cancelled according to their cancelation process (not even processed yet) and one vehicle I am paying for. According to Kealeboga from Accounts Department, I should be paying R180.29 (the cancelled vehicle, I might add) on the one vehicle and R144.95 on the other vehicle. I am currently paying R403.90. Makes sense? NO! According to Kealebogo, Fidelity Secure Drive is charging me for a package add on (Help me) which Kealeboga says the company no longer offers this package and why they are still charging me for it, he needs to find out for me. Once again I am left hanging, I received 1 email from Kealeboga and that was the end of this. I want to know why the company is just taking my money like this? Times are hard enough as it is so why do this to your own clients? In May 2023, I had asked to please change my payment option to EFT so that things like this can no longer happen and even this request was ignored. By having access to my bank account, they are just deducting as it pleases them. I want this stopped. I want my money back for the package they are still charging me for that they did not disclose to me has been cancelled and I want to know why they would "*****" my money for something they no longer offer? I want answers and I want them to stop ghosting me and just continue deducting random amounts of money from my account.