Secure drive Fidelity are milking there clients

I have a account with them a month to month contract for the pass 3 yrs I was satisfied with them until they stop debating my account I try to ph them no success still I did not get any feed back or calls from them or if they ph then u pick up they drop the call bcs I want to know why my debit order is not going off as there are sufficient money in the account, until recently u spk to Bianca who will come back to me after I told her ,she never came back to me and I told her if this is the situation I want to cancel she told me she gonna sent me the cancel forms,last week I phone again on the 18 Sept the person that answer the call want to know if it is private call or personal and if I phone from jhb omw then the call was drop after a few attempts to re call them unsuccessful the next day I ph again then I left a message after a day I received a call to say my account is in a arrears I need to make arrangements I told the lady it's a month to month contract no payment no services she told me they don't suspend the services and they don't ph u if no payment is make omw so this mean they wait till ur account is heavily in arrears before they ph u so they milk u out u duck secure driver I won't take a secure drive out again or recommend anyone or my rest of my fleet I have or even my business I have to be secure with Fidelity security or alarm or secure drive please 🙏 train ur ppl they don't have skills or customers liason