Poor support service

As a Fidelity-ADT client, I decided to fit a tracker through Fidelity secure drive to one of my vehicles on 17 Aug 2024. It’s been more than 2 weeks and several calls later, I still haven’t received my installation certificate for the insurance hand unable to access the App. I’ve even asked that they escalate my matter to management but without success. The service is very poor, I’m cancelling my service!