Poor Service from Fidelity Secure Drive

Now that I've read the reviews on Hello Peter, I realize I almost made a huge mistake. On September 2nd, I contacted Fedelity to schedule a car tracker installation, and they assured me they would book an appointment. After a few follow-ups, I finally a week later a booking was secured for September 10th at 8:00 AM at my home. To ensure that I am at home when the technicia arrives, I postponed all my other appointments. However, when 8:00 AM came, there was no technician. I called customer service, and they promised the technician would arrive shortly. By 9:00 AM, the technician still hadn’t arrived, and no one had contacted me to update me on the situation. After several follow-ups, I decided to leave for work. While I was on my way, I contacted another tracking company, and just after 10:00 AM, the technician from Fedelity called me, no sense of urgency, no apology. Meanwhile, the other company managed to process my application and scheduled the installation for 11:00 AM, all within an hour. Thanks, Sibusiso ***