Poor Service and conduct

The consultants are horrible, I had to call 6 times to be put in the right department, they are very impatient and I felt like I had to beg for them to assist when I pay for these services. The lack of interest in assisting makes me wonder if they even want to work. I have never felt like this on a call with a service provider. I have another unit with a different company on my vehicle and every interaction left me feeling less frustrated from when I initially called. Fiderlity consultants don’t care about the client.