Pooor Life-threatening Risk by Fedility Secure Drive

I realized last nite that my vehicle tracking unit is inactive and was confirmed via WhatsApp customer service that it is inactive for 3 months. My work tracking company will contact us as the customer if it is the case with business'vehicles. In this case with Fidelity Secure Drive not the case. I am paying monthly for the service. I wad advised to call the distributor (of which i dont have business with), which i did after 8 the morning of the 8 January 2026.The matter according to the telephonic agent had been escalated (i dont know where to). I then ask to test my two panic buttons numerous times during the call. This was also not working, i suspect for the past 3 months. I am paying but in the mean time my life and vehicle was at a huge ris. Luckily, through God's with all the crime and escalated hijackings in Cape Town, nothing happened the past three months. Imagine someone happened? Could I have sued Fidelity Security Drive as they have not even alerted me of an inactive tracker. In the mean time i am still awaiting a call from somebody to fix the matter.