Panic Button Activated – No Response or Follow-Up from Fidelity

Good day,

On Friday 16/02/2026 at approximately 5pm, I activated my Fidelity panic button during an emergency. Despite this being a critical safety service, I received no response, no call to check if I was safe, and no backup was dispatched.

This failure is extremely concerning, as a panic button is meant to provide immediate assistance when one’s safety is at risk. The lack of response placed my life and safety in danger and has caused me to lose confidence in the service.

This is the first time I have ever had to use the panic buttons, which makes the failure even more alarming.

I am requesting:

* A full explanation for why the panic activation was ignored * Access to the incident logs and call attempt records * Assurance and proof of corrective measures to prevent this from happening again

I am still awaiting formal feedback from Fidelity and will update this review once the matter has been resolved.