No Client care at all - just want your money

New tracking unit installed on Friday, 29/08/2025. On 30/08/2025, I called them to inform them that there are loose wires and I can not open my bonnet as the bonnet wire is hanging inside the vehicle. I was told that a technician will make contact with me on Sunday, 31/08/2025, to come out to fix the mess they made. No call, no nothing on Monday morning. I called in after the 3 attempts to speak to the correct person. I spoke to a team leader. I explained to him the problem, and he said he would call me back to let me know how they are going to resolve the matter. Bear in mind, I can not check the oil and water level of my vehicle as I can not open the bonnet. Now at 19:00, the team leader called me on WhatsApp. I asked for the manager's Email address, and he said he is not going to give it to me. So I requested him to call me on a normal call so that the call can be recorded. It seems like clients are not very important to them. I would like a manager to call me, not that I will be holding my breath, as it is as clear as daylight they don't care about client services at all. Throughout the day, I was called by a guy wanting to know how the service of the installation I told him that the gentleman was friendly and on time, but there was a lot of damage to my vehicle on the inside where the technician had worked.

I think they must compensate the client with a 6-month subscription fee and all other costs. Like time taken off work for them to come and fix the mess they made. If so, an authorised dealer to fix their mess and compensate the dealer for their work