Horrible services

I called two days straight looking for someone to assist me with the tracker installation certificate for my dad's cars because the insurance wants a copy, it takes forever to be transferred to the consultants, when i finally got through the lady i spoke to initially(Charmaine) said she is sending to the email address that is linked to the client's profile which was never done, we never received any email (this was afternoon 21/02/2024), so first thing in the morning 22/02/2024 I call again and ask for Charmaine who was never available and was put through to a different person when i finally go through the lady said the profile was cancelled, upon later review was told that the the consultant will get back to me, two hours later i still have not received any feedback so i called back, and could not get through. When I finally got through and asked to speak to the manager of the tracking department I was transferred and it went unanswered until the lady who said she will get back to me, called back 3 hours later to tell me that , the tracker was cancelled and then renewed again so since it has been renewed the tracking devises have not been working and they are faulty, they need to be fixed by a technician , when i asked why have they been deducting for faulty devices, i was told that it has only been 23 days so it is not that serious, so at the moment I do not know when the technician will fix the devices or even if they will be fixed and any communication with Fidelity was met with hostility and unanswered questions. and the email for the technicians is saying the contract was cancelled.