Fix your customer care culture !!!

Have you ever felt abused by a brand? That fidelity drive. Rude consultants, disrespectful, aggressive tone with no consideration to listen to anyone! Please stop calling me for any reason. I am not interested to be part of a brand that brags about bullying! The frustrations I have raised 3-4 months ago, has not been reserved, no one cares, instead when you follow up you get shouted at, scolded at like you have no brain! Respect will take your business a long way …. What happens the day I experience an unfortunate incident? Will I still be speaking to the many rude, arrogant agents? No ways … looking for a different SP!