Fidelity

I had an incident about 3 weeks back and I pressed my panic button numerous times and no one from Fidelity bothered to give me a call to follow up. I called the contact center, and they could not pick up my tracker using my ID Number, cellphone number and email address. I then asked to cancel the service since it was not beneficial for me and my safety. No one called me in response to the panic button but when I ask to cancel they are quick to call and ask me to pay for early cancelation fee. I cancelled because of your incompency, if you treated your clients fairly we would not cancel. Can someone please give me a call because I refuse to pay the early termination fee when you were the one who failed to provide a service that I pay for on a monthly basis.