Enraged customer

For over two years, I have raised repeated concerns about unauthorized and continued debits from my account by Fidelity SecureDrive, despite not actively using their service or having functioning devices. I even escalated this issue via email to a senior representative last year, yet no corrective action has been taken.

They continue to debit my account quietly, without confirmation of service usage or consent. This behavior is not only ********* but may also constitute unauthorized billing practices. It is unacceptable that a service provider neglects both technical support and billing transparency while ignoring multiple client complaints. A full refund of unauthorized debits over the disputed period.

Termination of ongoing charges unless explicitly authorized.

Written confirmation that the issue has been rectified. I expect a formal response within 14 business days of this notice. Failing that, I will not hesitate to escalate the matter further to consumer protection authorities and/or take legal action if necessary.

Sincerely, SiphoJohnnySono *** *** Order number : ***