Car tracker is the worst

My experience with fidelity Secure drive was shockingly bad.Since September 2021 I was in contact with multiple call centre agents.The panic button they installed into my car was faulty and therefor I recieved panic alert via my smartphone every 10-15 minutes. I called multiple times for them to actually come and replace the panic button.Every phone called I had with them got reffered to the technical department but Never heard back from the tech department till this day.Not only Do I recieved Panic alerts but they never ever phoned me back regarding that panic alert.My only question was why do I pay for a service that is not gevin to me.Last month I called Again and nothing come from that,so when the debit order went off I reversed it.It wasn't a day and I got a phone call regarding my account that is in arrears.They want their money but they can't fix their products.I manged to cancel my account but now the struggle is for them to come and remove the tracking device from my car,because I already installed another device and it is draining my car battery. I am really fed up with Fidelity and would not reccomend them for any services