1 reviews | Active since Apr 2021
Blood sucking Secure-drive
Hello, I write this to relate my experience with this company. Maybe if someone is concerned to straighten this out reads it, then they will do something, I switched over from Tracker to Secure-drive some years back. The history with them has been fraught with double monthly charges and the impossibility of getting any response to complaints. In November, 2022, I sold one of the two vehicles that I owned. On the 29th of November, I notified Secure-drive that I had sold the vehicle and would they remove the charges for the vehicle from my account. I sent in their cancellation form and hoped that that was that. Checking my bank statements after some months, I find that I am still being charged for two vehicles for the last eight months. I contacted Jambulane Lukhele at Secure-drive, resent the cancellation form and after one week, I get a brief e-mail from him that the matter has been handed over to the relevant person. After 2 weeks with no contact from their side, I call Mr. Lukhele to find out who is the person dealing with my complaint. He gives me a Mr. Jacobabo to contact. This morning, I receive a call from Secure-drive and I am thinking that something is finally getting done, but what I get is that the battery has been disconnected in the vehicle that I sold eight months ago. This means that despite all my calls, complaints and cancellation forms, I am still being charged almost a year later for monitoring the sold vehicle. My advice to everyone- keep away from Secure-drive unless you want them sucking your bank account with over-charges forever.
