BILLING FOR A SERVICE THAT I REQUESTED BE CANCELLED

I have been speaking to so many different people in this company to get my account closed. I sold my car in 2021 and to this day bo help. I have sent numerous emails and nobody responds. I have asked for a closing balance in 2022 and in 2023 I was given a closing balance, I made the payment, was told telephonically that once payment is made my account will be closed. Once payment was made and I sent proof of payment I sent an email requesting confirmation of receipt and closure of the account and nobody responded. I get another call today with a statement reflecting that I have been billed to February 2024 and no reflection of the payment that I made in 2023. This is absolutely outrageous. I refuse to be ****med like this by your company. I have informed you over and over of closing this account. Fidelity needs to sort this out. And to add insult to injury I must still deal with the horrible attitude of your call centre staff. This company is ripping me off and I am not prepared to be billed for a service that I am not using and because of your incompetence.