Bad customer care

I have called fidelity secure drive to send me trip report for the day I was involved in an accident and they promised to send, I have waited for 3 days to get the report but still they didn't send and During those 3 days I was calling them more than 3 times a day to follow up but couldn't get help. On the 4th day I decided to go to their head office that's where they managed to help me with the report. I will never ever use this company in my life.