abhorrent clìent of Fidelity Secure Drive

Abhorrent service from Fidelity drive I have been reporting to them as early as 2023 that my wrist device is not working together with my panic button and spoke to their agents informing them of such and nothing happened so I decided to reverse payments language they understand to get their attention. They only called for collection and later spoke to Tshepo Mathibe and they promised that they would investigate all calls and get back to me that was 2024 march 18/19 sadly to date I keep getting calls of being asked when am I paying what's sad I spoke to Tshepo that business was debiting me yet device not resolved what's sickening is that till to date my account is being debited for a device that they know are informed is nor working for years but no one cares clearly I feel victimized by business and that they are not sincere or interested in helping me to start with. I doubt if it was a fellow white South African it would have been swept under carpet like my case has been without any consequences taken against members or better yet resolving my case and keep me updated with updates on my case sadly, having to feel helpless having asked for assistance but a black childs voice is not loud enough to get bare minimum of service I pay for worse I gave business for over a year in writing to get helped not forgetting on calls from their call centers indicating that I'm having a challenge that was 2023 not sure of dates but an investigation that took over a year should've covered everything by now and I'm saddened by fact that I'm paying for something not working for 2 years