Such poor service...I want to sell my shares!!!!!

Once again discriminated against for being disabled and abused for the same reason! I am in a wheelchair and I have to get confirmations in triplicate and etc and etc....a job that would take an able bodied person a week to complete. Just trying to sort out this one tiny admin issue has left me so upset that now all I want to do is report Fidelity to the ombudsman for ************** to the disabled and receive a penalty for their ************. Please inform me how this can be achieved. Also please don't take 2 months to get hold of me this time or I will contact my lawyers to sue. Apologies for being so harsh, but your rudeness, slack attitude and lack of professionalism have left me little other choice.....