Mr C A Smith

I have a Fiat Palio Weekender which I took there for repairs. The vehicle stood there for 2 weeks as the mechanic Ronny tried to ascertain the fault.Everday I would call and ask for a price and kept getting told that Ronny would call me back.He never did.I eventually got A surprise bill of R4800. I asked to speak to the owner but he was always too busy. A wire was strung from the engine to the fuel pump and taped together with masking tape.As they thought that was the problem..He later discoverd that the cam bearing had to be replaced as that was throwing the timimg out.Up to that stage still nobody had called me to let me know about my vehicle. If they had called me I would have insisted they replaced the full cam belt assembly and not just the bearing. After 2 weeks I got a call from Benita to tell me the vehicle is ready and gave me the shocking bill.When I asked why the price was so exhorbitant they said because they had to pay the mechanic R400 pd. So I paid the mechanics wage for every day of his incompetence. The vehicle broke down 4 days later and when I asked to speak to Raymond the owner they told me he is not available . I subsequently took it to an auto electrician who discoverd the fuel pump relay to be faulty. Was I just taken for R4800 ride.You be the judge on that.Sad in this day and age that customer service is justbnon existant.All.I asked them every day was just to please keep.me posted on developments on the vehicle and a cost. Clearly that was too much too ask.