Rejected Claim

<p> </p> <p> </p> <p>To whom it may concern.</p> <p> Inhoek Motorondernemings is Freightliner and Mercedes Benz fleet owner and a client of Mercedes Benz Financial Services. Oryx Plant Hire is a Iveco truck fleet owner as well as New Holland yellow machinery and also falls under my directorship .This is the background to show you why I made a decision to buy a Fiat product from a MB dealer.</p> <p> On the 25 June 2013 I signed an instalment agreement contract at McCarthy Kunene and took possession of the vehicle.</p> <p> The 30000 service was done at Arnold Chatz Cars ,Craighall (Job no 35627 ) on the 28/06/2014. Km reading 30009</p> <p>The 60000 service was also done at Arnold Chatz. (Job no 42435) on 25/04/2015 Km reading 60864 .</p> <p>The 90000 service ,also done at Arnold Chatz .(Job no 46317 ) on 20/10/2015 Km 89727.</p> <p> As you can see we did not leave any stone unturned to make sure that the services was done on time even with the service centre more than 100km from us. At no point in time we were informed about any changes in the service schedules .</p> <p> On 21st of June2016 the driver contact the workshop manager at MV Trans and informed him about the Fiat’s breakdown. The vehicle was towed to the MV Trans yard. Arnold Chatz Cars was contacted about the problem . Abdul and Debbie said that the timing belt was due for change at 120 000 km’s ,but as the dealer that serviced the vehicle they did not want to get involved in a goodwill claim and advised us to contact some other dealer . At last New Vaal South Motors Eastcliff agreed to quote on the vehicle.New Vaal repaired the Fiat and it is now ready for collection.</p> <p>There Reply:</p> <p>Good Day Mr Enslin,</p> <p>Thank You for contacting Fiat Chrysler Automobiles South Africa.Kindly be advised that the dealer has to be the one requesting for a goodwill claim before any repairs are carried out on the vehicle. </p> <p>And warranty will make a decision based on the information provided by the dealer.</p> <p> Kind Regards,</p> <p> Pheladi Motlhamme</p> <p>Customer Care Officer</p> <p>Chrysler South Africa (Pty) Ltd</p> <p>270 George Road, Midrand, 1685</p> <p>PO Box 11111, Centurion, 0046<br />Fiat Group Automobiles South Africa (Pty) Ltd</p> <p>270 George Road, Midrand, 1685</p> <p>Private Bag X94, Bryanston 2021</p> <p> Fait SA reject the claim. per mail wth these contact details in mail and screen shots of Rejection on computer.</p> <p>Anthea Abrahams</p> <p>Costing Clerk</p> <p>New Vaal South</p> <p>Cnr. Orpen and Letaba Street</p> <p>Eastcliff</p> <p>JHB</p> <p>www.newvaal-south.co.za</p> <p>(W) ********** 555</p> <p>(F) ********** </p> <p> </p> <p>I really hope that you can assist me to solve this very unfortunate situation.</p>