Pathetic Service

<p>I bought a Fiat Punto from Fiat Kuilsriver Last year. I took the key of my car back advising the sales person that the key does not function the way it should. He changed the batteries and tightened some *****s on the key. The key went from bad to worse and I finally took it back when it stopped working all together. I was told that they needed to order the key from Italy. I was told that they will contact me as soon as it arrives. 7 weeks later I still did not hear from them. I called them because it is frustrating not being able to use the key's buttons. I was upset that they did not communicate with me and left me waiting so long. I also felt that if I don’t call them they will not call me!!!! They then booked my car in for service only to let me know that there is no key card in my service book and that I will have to pay almost R2000 for this. I refused because they sold the car to me without the key card so why should this be my problem now. I was told to fight it out with the sales department- WHY SHOULD I? IT IS PART OF THE SAME DEALERSHIP!!!! WHY CAN THEY NOT TAKE OWNERSHIP????? Eventually they agreed to escalate this to management to have it resolved. This was 2 June 2016!!!!!! Yesterday I called them again and still no resolution!!!!!! I was promised a call back yesterday afternoon and I am STILL WAITING!!!!!! In the mean time I have to struggle with the manual key in the rainy weather in Cape Town and the manual key does not activate my alarm either!!!!</p> <p>This is not all ... My car was booked in several times for an error that comes up "check running lights" at first I was told they couldn’t find the reason for it and that they reset the error. It was back that same day!!!! Booked my car in again after that and was told that they need to order the bulb, REALLY? booked in again and it is still giving that error today!!!!!</p> <p>When filling up my car the tank does not show that it is full until the next day! this too was booked in several times and guess what???? It still does the same thing although it no longer happens every time I fill the car!!!!</p> <p>I am now sick and tired of being walked over and pushed around! I am telling all my friends and family never to buy Fiat or Chrysler as the aftersales is non existent. I am also sharing this to Facebook and all social media platform available. I will contact the newspapers if this is not resolved. I actually like my FIAT PUNTO and it is my second Fiat I drive. But will NEVER EVER buy a FIAT again!!!! Not because of the car but because of the PATHETIC SERVICE!!!!! </p>