No service

<p>To Fiat Group</p> <p><br />"Major Complaints "</p> <p><br />We purchased one of your Fiat 500 lounge in February 2014. The Fiat 500 went for its first service in Durban NMI in December 2014. </p> <p>We pointed out to the service manager the problem with the gearbox, but said it is normal with the Fiat 500. Two days after its service we heard a strange sound coming from the engine bay,we took it back to nmi to have it seen too.only to find out that it was the vehicle alarm siren that was broken off and left loose around the motor. They did not fix it. </p> <p><br />Then in 2015 December we had to take the Fiat 500 back to nmi umhlunga because the breaks were faulty. They sorted the breaks out and we said there's still a funny noise around the engine,we were told it was the tyres.</p> <p><br />Then in January 2016 the noise progressed so we took it back to nmi Umhlunga. They looked at the Fiat 500 and said it sounds like the main carrier bearing in the gearbox, but could not leave the Fiat 500 there because they did not have a loan vehicle and the service man said he will let us know as soon as he has a loan vehicle . </p> <p><br />Months went by but no phone call. So we contacted nmi Umhlunga to find out what was happening, to find out that they were in process of moving to Pinetown so still could not take the Fiat 500 in. </p> <p><br />In mid April we phoned nmi again,we could bring the Fiat 500 in for the gearbox and 60000 km service. I asked that they replace the gearbox because it must be really faulty.</p> <p><br />I was told that the technical department in Gauteng make the decision to either fix it or replace the gearbox. In the interim I phone Fiat customer care and told them the problem and I would like a technical manager to phone me. Never ever got that phone call,I did however get a call back from customer care to say they will be fixing the gearbox, as it is just one bearing that needs replacing. I was still not happy about the decision and asked again for the technical manager to phone me.</p> <p><br />Then I was told that I would get a 20000 km guarantee on the gearbox.i asked if it was over and above the vehicle warranty of 100 000 km or 3 yrs which ever comes. Needless to say it was not ,it will be in the 3 yrs or 100 000 km warranty which I think is really pathetic if the vehicle already has a warranty. Then also to find out that they have to replace a wheel bearing and the wheel hub.on a 60000km vehicle driven by a lady . Unbelievable </p> <p><br />The Fiat 500 was at nmi pinetown for 6 weeks. Where as I am still waiting for the technical manager to phone me,after asking the customer care about 5 times.</p> <p><br />So my wife fetches her Fiat 500 in the week. She shows me the invoice sheet with the parts that were replaced.i was told it was one bearing that needed to be replaced in the gearbox, it turned out to be five. Aswell as spares that i asked to be replaced were also not done under the service. So I phoned Fiat customer care again asking for a technical manager but with no success. They will phone me back.still waiting.</p> <p><br />About 3 weeks later my wife stopped at PnP junction Ballito. When she wanted to leave the Fiat 500 wouldn't start. Roadside assist sent the roll back towtruck to fetch the Fiat 500. They had to replace the battery after it had just come from service.</p> <p><br />July 28 2016 my wife was at clients in Glenwood Durban. Take note my wife is rep and needs a reliable vehicle that's why we purchased a new Fiat 500. She phoned me to say that the Fiat 500 is making a hectic noise from the motor and can't drive. So once again had to get road side assist to fetch the Fiat 500 and take it to nmi Pinetown. Thank the Lord she got there run around car otherwise she wouldn't be able to work.</p> <p><br />As per normal I had to phone nmi Pinetown to find out the problem with the Fiat 500. Sam the service agent that we deal with said it was the engine mounting that had broken and had messed up the drive shaft. ( I thank the Lord that my wife wasn't diving on the N2 with my child otherwise that could of been a major disaster ) I said to Sam that when they re-intalled the gearbox they put the mounting in wrong. His words to me was that they do break, yes I agree they do break but not on a 60000 km 2yr old vehicle that was just repaired by Fiat. </p> <p><br />I then phone customer care again because I can't get hold of Fiat SA head office to speak to a manager.i gave my complaint again on Friday 29 July 2016 that I have a serious problem with the Fiat 500.</p> <p><br />Guess what. I still have not heard from anyone regarding the Fiat 500. (5 August 2016)</p> <p><br />Regards unsatisfied customer </p> <p>Dieter and Dominique Fische****</p> <p> ********** 109/ ********** 369</p> <p> </p>