Fiat - sell you a dud extended service & maintenance plan - then leave you out to dry

Fiat were quick to sell us an extended service and maintenance plan with the new vehicle (360 Plus, Liquid Capital) . Paid R10 000 for this - upfront. However, when it became necessary to use this extended plan - Liquid Capital gave us the run around with various different stories and reasons why they can't help - motto it seems is to provide NO SERVICE.

Fiat were of no use to assist, as they said it was Liquid Capital's and therefore the consumers problem. They neglect to mention that they got a slice of this R10 000. The different dealerships also seem to be on different pages.

3 years after purchase (the Fiat maintenance period had thus expired) the Dealer Principal of the Fiat branch that sold us the vehicle had left. The new Dealer Principal was not interested in assisting. It was the customers problem. The vehicle had to be serviced in another Province and the Fiat Dealership there was also not interested in assisting - in fact we were told they don't work with Liquid Capital due to Liquids bad service, but they are using another insurer. (Bit late for us).

Bottom line - Once that vehicle leaves the floor and the Fiat plan ends - you're on your own. Fiat did not take any responsibility for their involvement. Fiat sold us the extended plan and then washed their hands. After this experience I will not recommend Fiat to anybody.