FIAT SA - NO CUSTOMER FOCUS

I purchased a brand new Fiat early December 2018 and after about 2 months of driving, I noticed a funny sound and sent it for an inspection at FIAT , after doing their checks it was noted that my vehicle had a defective water pump which is a factory fault, despite this vehicle having travelled less than 7000km and almost half the distance from its first scheduled service, this is totally unacceptable !!! To add fuel to the fire, I was not issued with a courtesy vehicle and told that this cannot be done, so I assume it is my problem that the factory had issues of its own? Yet again, the feedback I received from FIAT S.A is non existent as these managers are always in meetings and never return emails. What a way to keep a customer happy and in the know!!! I do not have transport to get to work yet I have to pay for a vehicle that does not serve its purpose!