Fiat - Online Support is a waste of time.

OK so the 2-Star is because they have a human chat-agent when you try contact them. Unfortunately that agent is without any meaningful value. My Fiat decided to stop outside Bloemfontein on a Sunday afternoon. No telephone number was answered so I tried the web. The BOT (who was proudly human and called Remi) said it appreciated my vehicle may be stuck but it had no influence. It would pass my details on to someone. Monday came and went. My vehicle was delivered, not to the web reported Fiat agency - apparently that closed in 2007 - but to Motus Bloem. Please never deliver your vehicle there; it remained unattended (well, they could not find it) for a day. Back to Fiat SA. No, Remi did to have any material influence on my vehicle's plight. Motus Bloem advised me Tuesday they had no idea why the vehicle had an issue (other than it did not start) and they would need to quote me to strip the engine. I referred this to Trent (Fiat SA Human Chat-Bot) and was told a consultant would contact me. A few hours later I again contacted Fiat SA (via the human Chat-Bot whom I now suspect is in the Matrix) and it disconnected the chat. Who has ever had a chat Bot tell you, the client, they don't want to find a solution. I have decided that however much I enjoy the features of my Fiat it is best I buy something more mainstream, or a donkey.