Fiat (Fix It All the Time) Real bad service

<p>A brand new Fiat 500 was bought from the Midrand dealership a few years ago. To date, the car has only 13000 kilometres accumulated.</p> <p> </p> <p>The first issue was bubbling paintwork on the bumper. A warranty claim was approved. The car came back with even more paint bubbles, paint smudges, and scratches. I have seen better backyard paint jobs.</p> <p> </p> <p>Further to this, the car appeared to have been taken on a joyride by employees at the dealership. All radio stations had been changed and there were soda bottles in the car.</p> <p> </p> <p>The car was fixed the second time around. A loan car was provided as they had messed up, but they could not provide one for the first repair.</p> <p> </p> <p>After the first service on the car, I complained about the brakes. They were very low. It went back to them for a brake replacement.</p> <p> </p> <p>A little while later, the car developed a very bad rattle. The brakes were still low.</p> <p> </p> <p>The dealership indicated that bushes on the shocks were worn. These had to be replaced. The brakes were low due to a missing bracket. I don't know how they did not replace the bracket when the brakes were replaced previously. The bracket had to be ordered.</p> <p> </p> <p>The rattle was back after a few days. There was also an indentation under the front right side of the car caused by a hydraulic jack. I took the car back to the dealership.</p> <p> </p> <p>The diagnosis was that the remaining brake bracket was loose. How does that happen. How did they not secure the remaining bracket.</p> <p> </p> <p>The bump under the vehicle where the car was jacked. This appeared after the warranty repair on the shocks where the bushes were miraculously worn at only 13000 kms.</p> <p> </p> <p>The dealership claims that we must have driven over a bump. I assure you that a minor under carriage sc**** would have removed the paintwork. This is not the case here. The bump is clearly the result of slow pressure onto the underside which could only have been a hydraulic jack.</p> <p> </p> <p>At this point I was also told that the shocks were now bleeding and had to be replaced. They would order the parts.</p> <p> </p> <p>After repeated follow ups from myself over a few weeks, I finally went to the dealership</p> <p>and waited there until they sourced the parts from another dealer. I had to make suggestion.</p> <p> </p> <p>Now they can't slot me in for an emergency repair. I cant drive the car as the rattle is there all the time.</p> <p> </p> <p>They won't give me a loan car and keep the car until it is repaired.</p> <p> </p> <p>Arnold is the advisor at the dealership. Lebogang is the consultant supposedly helping me at Fiat. The latter person does not return calls when she says she will.</p> <p> </p> <p>I am now escalating the matter to the Ombudsman.</p>