Alfa Rome Service from HELL

<p>Alfa Romeo Service from hell</p> <p> </p> <p>Worst service from an Alfa Romeo(Arnold Schwartz, formerly Sandowner Constantia <br />Kloof) - South Africa</p> <p> </p> <p>My car (Guilleta), still under warrantee, had a manufacturer defect. It was</p> <p>initially a clutch problem, which they agreed to fix(at my cost). After fixing the</p> <p>clutch, the car returned with a DIFFERENT and NEW problem...a gearbox issue, which</p> <p>did not exist before.</p> <p>The car developed unusual sounds when engaging the clutch. I complained for 2 and a</p> <p>half years!!! They acknowledged the problem but failed to fix it.</p> <p>I persisted!</p> <p>It was this year 2017, January 31st, that they finally identified and confirmed</p> <p>that the issue is with the gearbox.</p> <p>There is a compounded problem that they when fixed the initial clutch isssue, they</p> <p>took it to a third party, which they had an internal agreement with. According to</p> <p>them, the third party put a sticker on the clutch, so their conclusion was that I</p> <p>was to follow-up with their own sub-contracted third party to get the damage that</p> <p>was caused to be fixed.</p> <p>I am not responsible or accountable to their decision to take it to a third party.</p> <p>I have no agreement with the third party, it is their relationship which THEY</p> <p>should manage!</p> <p>Why should it be my problem that I should resolve an issue with a party that I</p> <p>NEVER involved??</p> <p>I am approaching end of warranty (end of June 2017), and this is worrying me.</p> <p>Help!</p> <p>@fcagroup</p> <p>Alfa Romeo Service from hell</p> <p>Worst service from an Alfa Romeo(Arnold Schwartz, formerly Sandowner Constantia <br />Kloof) - South Africa</p> <p>My car (Guilleta), still under warrantee, had a manufacturer defect. It was</p> <p>initially a clutch problem, which they agreed to fix(at my cost). After fixing the</p> <p>clutch, the car returned with a DIFFERENT and NEW problem...a gearbox issue, which</p> <p>did not exist before.</p> <p>The car developed unusual sounds when engaging the clutch. I complained for 2 and a</p> <p>half years!!! They acknowledged the problem but failed to fix it.</p> <p>I persisted!</p> <p>It was this year 2017, January 31st, that they finally identified and confirmed</p> <p>that the issue is with the gearbox.</p> <p>There is a compounded problem that they when fixed the initial clutch isssue, they</p> <p>took it to a third party, which they had an internal agreement with. According to</p> <p>them, the third party put a sticker on the clutch, so their conclusion was that I</p> <p>was to follow-up with their own sub-contracted third party to get the damage that</p> <p>was caused to be fixed.</p> <p>I am not responsible or accountable to their decision to take it to a third party.</p> <p>I have no agreement with the third party, it is their relationship which THEY</p> <p>should manage!</p> <p>Why should it be my problem that I should resolve an issue with a party that I</p> <p>NEVER involved??</p> <p>I am approaching end of warranty (end of June 2017), and this is worrying me.</p> <p>Help!</p> <p>@fcagroup</p> <p> </p> <p>Alfa Romeo Service from hell</p> <p>Worst service from an Alfa Romeo(Arnold Schwartz, formerly Sandowner Constantia <br />Kloof) - South Africa</p> <p>My car (Guilleta), still under warrantee, had a manufacturer defect. It was</p> <p>initially a clutch problem, which they agreed to fix(at my cost). After fixing the</p> <p>clutch, the car returned with a DIFFERENT and NEW problem...a gearbox issue, which</p> <p>did not exist before.</p> <p>The car developed unusual sounds when engaging the clutch. I complained for 2 and a</p> <p>half years!!! They acknowledged the problem but failed to fix it.</p> <p>I persisted!</p> <p>It was this year 2017, January 31st, that they finally identified and confirmed</p> <p>that the issue is with the gearbox.</p> <p>There is a compounded problem that they when fixed the initial clutch isssue, they</p> <p>took it to a third party, which they had an internal agreement with. According to</p> <p>them, the third party put a sticker on the clutch, so their conclusion was that I</p> <p>was to follow-up with their own sub-contracted third party to get the damage that</p> <p>was caused to be fixed.</p> <p>I am not responsible or accountable to their decision to take it to a third party.</p> <p>I have no agreement with the third party, it is their relationship which THEY</p> <p>should manage!</p> <p>Why should it be my problem that I should resolve an issue with a party that I</p> <p>NEVER involved??</p> <p>I am approaching end of warranty (end of June 2017), and this is worrying me.</p> <p>Help!</p> <p>@fcagroup</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>