NO FEEDBACK ON ACCOUNT AND VERY POOR SERVICE

Item: Finance 27
Rating: 1
Author: morne B

Very disappointed in the way my aacounts has been handled.

To date i have not yet received my requested seetlement letters and i hope someone can check on the system who was the lady that assisted me and let me hold for 30 minutes and just drop the line.

I have two accounts wich one has been handed over and the other account is still with Finance 27 i am requesting settlement letters because i want to pay and get this off my credit report. I was given 70 % discount but still not an eact amount to pay. ITC gave me an mount that does not matches the amount Finance 27 is given me. I was given another amount but still not the same as what is listed on ITC.

This has been going on since 2022 where the account jumped from R 2200 to R 10 000

No wonder people are not paying because they are being fed wrong and inaccurate information on their accounts.

Helpful (0)

Replies (1)

Finance 27's replyOfficial

27 Jul 2023, 15:43

Dear Morne, Thank you for your feedback. We are sorry to hear that you have been disappointed with the way your accounts have been handled. We take your feedback seriously and will investigate the matter. We understand that you are requesting settlement letters for two accounts, one of which has been handed over and the other is still with Finance 27. We will expedite the process of issuing these letters to you. We also understand that you have been given a 70% discount, but you are still not sure of the exact amount to pay. We will work with you to clarify the amount that you owe and provide you with a settlement letter that reflects this amount. We apologize for the inconvenience that you have experienced. We are committed to providing our customers with a high level of service, and we will work to ensure that this does not happen again. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, Finance 27 Team

Finance 27's reply27 Jul 2023, 15:43

Official