Incompetence ****s and disregard of the law.

I have been given a run around for over 2 weeks. I have made a full payment towards my account which i subsequently requested a paid up letter and also for my account to be updated as well as the Credit bereau updated amd that my account should reflect as closed. They have refused and ignored my emails. Ive been told that my account is in areas which is confusing since ive already received a paod up letter amd confirmation email to this effect. Im considering writing to their CEO Reine Botha to compel them to resolve this issue.