Asking for Discount on the Account but it is straight refused.

I had a loan with finance27 which I had some trouble and could not pay the account. On the 12 Apri 2025 I made a payment of R 6,100 towards the account. Now when I forwarded the proof of payment, I need to wait 14 days for the "payment" to reflect into my account. This was a lie as the amount reflected on the 15 April 2025 on the account.

After a lot of emails back and forth I received an email, this morning stating that I still owe an amount of R 625.76. I asked that if it may be possible to grant that amount as discount to me as I paid the amount which showed on my credit profile due to the fact that they refused to provide me with a settlement amount and banking details, as there was an active debit order loaded and that I must wait till the debit order did not go off then they will send me the email. So, why must I wait so long for it, if I want a settlement amount to settle the account without a debit order, then it is my right to do so. Or do I have it wrong?

Till to date my credit profile also has not been updated, maybe it is due to the fact that it is maybe too much work to forward a file to update my credit profile at all credit buraus, I do not know.

So, my question, on my credit profile it states that the outstanding balance now is R 6,377.00 and not R 6,725.76. The original amount was R5, 697.00 that I needed to pay to get this account paid in full. Also, I would like to know how this is being calculated as this interest is quite a lot. Was extra interest added to this account after I made payment to this account?

Also, may I get this amount of R625.76 as discount on this account? I already paid an amount of R250,000 towards my debt to become debt free, I really need some assistance to get this account as closed.

I am looking forward to your revert back before end of business 23 April 2025.