PP
Petrizia P
1 reviews | Active since Jul 2020
17 Sept 2023, 03:12
ARREARS ACCOUNT AMOUNT
Good day I have an outstanding amount of R76 from this company and debit order of R300 was deducted for payment. I have contact them via email to update this payment and to close this account and with no luck. Because the amount of R76 is showing on my credit record in arrears..
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Finance 27's replyOfficial
18 Sept 2023, 09:59 Dear Petrizia, We understand that you are frustrated with the delay in updating your credit record. We want to assure you that we are working with the credit bureaus to get your account updated as quickly as possible. However, it is important to note that credit bureaus have their own turnaround times for updating credit records. It can take up to 30 days for new information to appear on your credit report. In the meantime, we have updated our records to show that your account is now paid in full. We have also sent a request to the credit bureaus to update your record as soon as possible. We apologize for any inconvenience this has caused you. We appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, Finance 27 Team
Finance 27's reply18 Sept 2023, 09:59
Official
Dear Petrizia, We understand that you are frustrated with the delay in updating your credit record. We want to assure you that we are working with the credit bureaus to get your account updated as quickly as possible. However, it is important to note that credit bureaus have their own turnaround times for updating credit records. It can take up to 30 days for new information to appear on your credit report. In the meantime, we have updated our records to show that your account is now paid in full. We have also sent a request to the credit bureaus to update your record as soon as possible. We apologize for any inconvenience this has caused you. We appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, Finance 27 Team