1 reviews | Active since May 2015
Pension fund pay out
I worked at Master drilling and resign they submit my with drawl form to FFG after one mount the did not even call me. I phone them and were told that they did call me but I did not answer my phone. I have my phone with me 24/7. They told me that they did not received my forms and I need to submit my forms witch I did. I call them and then get cut off or must wait and then be told that Mr Mpho is not in and he only once call back.<br> Mails have been send to him and still no repay<br> It is now 42 days and I still don't even know if and when I will get my money<br> <br> I don't have a policy number or any thing they just don't send me all the info.<br> <br> I also ask for a break up on my payments over 3+ years but dont get feed back<br> <br> I ask for the manager's e-mail but don't get feed back<br> <br> What can I do to get my money<br>
FFG takes pride in providing all our clients a high level of service and we view very seriously any complaints from clients about any aspect of our service to them. As Managing Director of FFG I contacted Mr Mare as soon as I became aware of his issues and his complaints about our service-Monday 11 May 2015. We had a good discussion about the problem and I undertook to personally get his claim paid out as soon as we possibly could. I have since our conversation of Monday sent Mr Mare 2 emails to keep him up to date with progress and will continue to do so. Unfortunately the Pension Fund withdrawal claim was not submitted through our office and we only became aware of the claim and the delay Mr Mare had already experienced on the 30th of April. While I agree that even a delay of 11 days in getting a Pension withdrawal claim processed is too long it must be understood that we are at the mercy of the service providers and their turnaround times on these types of claims and that the turnaround time for payments to clients is usually between 3 and 4 weeks. We acknowledge that the feedback on the process to Mr Mare could have been better and apologise for any inconvenience caused.
FFG takes pride in providing all our clients a high level of service and we view very seriously any complaints from clients about any aspect of our service to them. As Managing Director of FFG I contacted Mr Mare as soon as I became aware of his issues and his complaints about our service-Monday 11 May 2015. We had a good discussion about the problem and I undertook to personally get his claim paid out as soon as we possibly could. I have since our conversation of Monday sent Mr Mare 2 emails to keep him up to date with progress and will continue to do so. Unfortunately the Pension Fund withdrawal claim was not submitted through our office and we only became aware of the claim and the delay Mr Mare had already experienced on the 30th of April. While I agree that even a delay of 11 days in getting a Pension withdrawal claim processed is too long it must be understood that we are at the mercy of the service providers and their turnaround times on these types of claims and that the turnaround time for payments to clients is usually between 3 and 4 weeks. We acknowledge that the feedback on the process to Mr Mare could have been better and apologise for any inconvenience caused.