Extremely Disappointing Bus Service Experience by FF Gerste/Lulabus

I recently had the unfortunate experience of utilizing a bus service called Ff Gerste/,Lulabus during my travels to Cape Town and back to Johannesburg, and I must say that it was a tremendously disappointing and frustrating ordeal. The overall service provided was shockingly poor, leaving a lasting negative impression on me.

To begin with, on the departure day, the bus was unforgivably delayed by a staggering five hours. This substantial delay threw off my entire schedule and caused unnecessary stress and inconvenience. It is unacceptable for a transportation service to exhibit such disregard for punctuality, especially when passengers rely on them for their travel plans.

Furthermore, my return trip was an absolute nightmare. Not only was the departure delayed by a ridiculous seven hours, but the entire experience was marred by the appalling behavior of our driver. His rudeness and lack of consideration towards passengers were evident throughout the journey.

A particularly distressing incident occurred when some passengers, went to use the toilet at a garage pit stop. Despite them being well within the stipulated break time, the driver almost left without waiting for their return. They had patiently endured a six-hour delay, and it was utterly disheartening to witness such callousness towards the needs of passengers.

Even after getting back on the bus, the torment continued. It is worth mentioning that the bus made three additional stops before finally departing from Cape Town. These unscheduled halts only served to prolong an already excruciating delay, further exacerbating the frustration felt by all passengers on board.

Ff Gerste owes me 12 hours, there is nothing more precious than time in this world, and this bus service stole this from my husband and I.

I asked for a refund before departure, so I could catch a different bus, as I had been waiting three hours for the bus but i was told that the bus service does not do refunds. The bus was scheduled to arrive in Johannesburg at 7am, but it only arrived around 1pm.

Overall, my experience with this bus service was characterized by extreme tardiness, a disrespectful driver, and unnecessary interruptions. The level of incompetence and lack of professionalism displayed by this company is deeply concerning and should not be tolerated. I sincerely hope that management takes immediate action to rectify these glaring issues and implements measures to ensure that future travelers do not have to endure similar hardships.

In conclusion, I strongly advise against choosing this bus service for your travel needs. The numerous delays, rude behavior of the driver, and unnecessary stops make it abundantly clear that there are much better alternatives available. As customers, we deserve reliable and respectful service, and unfortunately, this bus service fell far short of meeting even the most basic expectations.