AB
Alet B
1 reviews | Active since Jul 2015
17 Oct 2023, 15:11
Worst service
Worst customer service ever.Paid my dentist with Mediwallet. They are already taking the money by debitorder but did not pay my dentist going for 4 months now. Not very helpfull.
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FeverTree Finance's replyOfficial
17 Oct 2023, 16:05Hi Alet
Thanks for bringing this to our attention.
We have contacted Intercare to investigate your enquiry. All your previous visits were paid and allocated for MediWallet, but seems there was an issue with the payment allocation for your last visit in July.
Intercare was paid, but the payment not allocated correctly to the practice you visited which is why it was showing unpaid. They are in the process of rectifying the allocation on their end and an updated statement will be sent to you.
We want to sincerely apologise for the inconvenience, and trust that this matter is resolved.
Kind regards,The FeverTree Team
Thanks for bringing this to our attention.
We have contacted Intercare to investigate your enquiry. All your previous visits were paid and allocated for MediWallet, but seems there was an issue with the payment allocation for your last visit in July.
Intercare was paid, but the payment not allocated correctly to the practice you visited which is why it was showing unpaid. They are in the process of rectifying the allocation on their end and an updated statement will be sent to you.
We want to sincerely apologise for the inconvenience, and trust that this matter is resolved.
Kind regards,The FeverTree Team
FeverTree Finance's reply17 Oct 2023, 16:05
Official
Hi Alet
Thanks for bringing this to our attention.
We have contacted Intercare to investigate your enquiry. All your previous visits were paid and allocated for MediWallet, but seems there was an issue with the payment allocation for your last visit in July.
Intercare was paid, but the payment not allocated correctly to the practice you visited which is why it was showing unpaid. They are in the process of rectifying the allocation on their end and an updated statement will be sent to you.
We want to sincerely apologise for the inconvenience, and trust that this matter is resolved.
Kind regards,The FeverTree Team
Thanks for bringing this to our attention.
We have contacted Intercare to investigate your enquiry. All your previous visits were paid and allocated for MediWallet, but seems there was an issue with the payment allocation for your last visit in July.
Intercare was paid, but the payment not allocated correctly to the practice you visited which is why it was showing unpaid. They are in the process of rectifying the allocation on their end and an updated statement will be sent to you.
We want to sincerely apologise for the inconvenience, and trust that this matter is resolved.
Kind regards,The FeverTree Team