SD
S D
1 reviews | Active since Sept 2019
30 May 2025, 08:03
Violation of consumer rights
Fevertree Finance is the worst organization I have ever associated myself with. What happened is that we agreed that I was gona pay a standard/same installment for the period of 24 months for financing my spectacles. The next thing they debited my account with a 12.5% increase without my approval, yet we have agreed that the amount was not going to change. That act is not acceptable as I believe is violation of consumer rights.
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FeverTree Finance's replyOfficial
30 May 2025, 08:42Good day Sibudzani,
Thank you for reaching out and informing us of your experience.
Please note that your installment increased from May 2025 as you have reached the end of your 6month interest free period. Interest has started accumulating on your account balance from the month of May, which you may view on your account statement provided monthly via email and sms.
Kindly note as the account is a revolving credit facility no "set installment" could be provided as monthly charges are calculated based on balance owing at the time over term remining and is also linked to prime interest rate. The installment provided at the time of the application is a indicative installment which you may view on the terms agreement provided to you at time of the application.
We trust the above will assist in answering your concerns however should you have any further queries please don't hesitate to contact us.
We apologize for any inconvenience that may have been caused.
Kind regards
The Fevertree team
Thank you for reaching out and informing us of your experience.
Please note that your installment increased from May 2025 as you have reached the end of your 6month interest free period. Interest has started accumulating on your account balance from the month of May, which you may view on your account statement provided monthly via email and sms.
Kindly note as the account is a revolving credit facility no "set installment" could be provided as monthly charges are calculated based on balance owing at the time over term remining and is also linked to prime interest rate. The installment provided at the time of the application is a indicative installment which you may view on the terms agreement provided to you at time of the application.
We trust the above will assist in answering your concerns however should you have any further queries please don't hesitate to contact us.
We apologize for any inconvenience that may have been caused.
Kind regards
The Fevertree team
FeverTree Finance's reply30 May 2025, 08:42
Official
Good day Sibudzani,
Thank you for reaching out and informing us of your experience.
Please note that your installment increased from May 2025 as you have reached the end of your 6month interest free period. Interest has started accumulating on your account balance from the month of May, which you may view on your account statement provided monthly via email and sms.
Kindly note as the account is a revolving credit facility no "set installment" could be provided as monthly charges are calculated based on balance owing at the time over term remining and is also linked to prime interest rate. The installment provided at the time of the application is a indicative installment which you may view on the terms agreement provided to you at time of the application.
We trust the above will assist in answering your concerns however should you have any further queries please don't hesitate to contact us.
We apologize for any inconvenience that may have been caused.
Kind regards
The Fevertree team
Thank you for reaching out and informing us of your experience.
Please note that your installment increased from May 2025 as you have reached the end of your 6month interest free period. Interest has started accumulating on your account balance from the month of May, which you may view on your account statement provided monthly via email and sms.
Kindly note as the account is a revolving credit facility no "set installment" could be provided as monthly charges are calculated based on balance owing at the time over term remining and is also linked to prime interest rate. The installment provided at the time of the application is a indicative installment which you may view on the terms agreement provided to you at time of the application.
We trust the above will assist in answering your concerns however should you have any further queries please don't hesitate to contact us.
We apologize for any inconvenience that may have been caused.
Kind regards
The Fevertree team