Very unhappy consumer

I opened an account with FeverTree in 2019 and settled it in 2020 but they didn't close it even though I had been given a paid-up letter following my request for it to be closed. I ended up using it months later. I sent an email on the 17th November 2022 requesting an early settlement called them today to ask for a settlement amount and they refused to give it to me and are saying they will only be able to give me about 3 days after they have debited my account and that is in 10 days and 14 days after my first request. Not only is that an infringement of my rights as a consumer but it is also a breach of Section 113 read with Sections 122, 125 and 126 of the National Credit Act. I am unhappy with all that and I find this conduct very suspicious.

I called after a few minutes and a consultant named Athi was able to assist me without hassle. Kindly train your staff to equally competent.