HM
Hadessah M
1 reviews | Active since Nov 2024
24 Nov 2024, 15:48
Unprofessional Service and Unresolved Account Issues
I am deeply disappointed with Fever Tree Finance’s handling of my account closure. My account was settled and closed in January 2024, yet my credit report still reflects it as active. This ongoing inaccuracy has negatively impacted my credit score and prevented me from qualifying for financing.
Despite several follow-ups sent on 28th & 30th October assurances that the issue would be escalated, I have not received any confirmation or updates. The lack of urgency and effective communication is incredibly frustrating and unprofessional.
I cannot recommend Fever Tree Finance to anyone seeking reliable and responsible financial services.
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FeverTree Finance's replyOfficial
25 Nov 2024, 08:48 Good day Hadessaah,
Thank you so much for reaching out and bringing this to our attention.
Kindly note the request for the update on your credit record was submitted accordingly and one of the Optiplan agents will reach out to you shortly with the reference number for the update request.
We apologize for any inconvenience you may have experienced.
Kind regard
FeverTree Finance team
Thank you so much for reaching out and bringing this to our attention.
Kindly note the request for the update on your credit record was submitted accordingly and one of the Optiplan agents will reach out to you shortly with the reference number for the update request.
We apologize for any inconvenience you may have experienced.
Kind regard
FeverTree Finance team
FeverTree Finance's reply25 Nov 2024, 08:48
Official
Good day Hadessaah,
Thank you so much for reaching out and bringing this to our attention.
Kindly note the request for the update on your credit record was submitted accordingly and one of the Optiplan agents will reach out to you shortly with the reference number for the update request.
We apologize for any inconvenience you may have experienced.
Kind regard
FeverTree Finance team
Thank you so much for reaching out and bringing this to our attention.
Kindly note the request for the update on your credit record was submitted accordingly and one of the Optiplan agents will reach out to you shortly with the reference number for the update request.
We apologize for any inconvenience you may have experienced.
Kind regard
FeverTree Finance team