DP
Dan P
1 reviews | Active since Oct 2011
14 Sept 2022, 10:32
Unauthorized debit order on settled account
The reason why your debit order did not go through is because I stopped it at the bank - BECAUSE I SETTLED THE ACCOUNT IN FULL!! Tell your finance department to open up their eyes. Now you have levied an unpaid debit order on a settled account. I will NOT pay for it, and if you don't sort this matter, then I will report you at the NCR for trying to push through debit orders on my account for an account that was settled a long time ago. The debit order is not even for what is owed on the account, but for a fee you levied on a returned debit on a settled account.
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Replies (2)
FeverTree Finance's replyOfficial
15 Sept 2022, 15:14Hi Dan
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience, and the experience you've had with us.
We value having you as a customer. We have escalated this to the relevant department to have a look at and assist you with all the information.
Kind regards,The FeverTree Team
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience, and the experience you've had with us.
We value having you as a customer. We have escalated this to the relevant department to have a look at and assist you with all the information.
Kind regards,The FeverTree Team
FeverTree Finance's reply15 Sept 2022, 15:14
Official
Hi Dan
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience, and the experience you've had with us.
We value having you as a customer. We have escalated this to the relevant department to have a look at and assist you with all the information.
Kind regards,The FeverTree Team
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience, and the experience you've had with us.
We value having you as a customer. We have escalated this to the relevant department to have a look at and assist you with all the information.
Kind regards,The FeverTree Team
DP
Dan P's updateReviewer Update
25 Sept 2022, 21:02Still waiting for your relevant department to get back to me. I suppose they will just ignore me and push through another unauthorized debit order this month in order to capitalize on the return debit fees. This after I have notified them on the 26th of August that I have cancelled the debit orders with the bank because the account was settled. So much for valuing me as a customer.
DP
Dan P's update25 Sept 2022, 21:02
Reviewer Update
Still waiting for your relevant department to get back to me. I suppose they will just ignore me and push through another unauthorized debit order this month in order to capitalize on the return debit fees. This after I have notified them on the 26th of August that I have cancelled the debit orders with the bank because the account was settled. So much for valuing me as a customer.