LvdM
Lourens van der Merwe

1 reviews | Active since Aug 2022

05 Jul 2024, 05:20

*****ulant

Between Robodoor and and Fever Tree they loaded the finance amount twice, so literally paying double the amount than in the agreement. and now the Robodoor salesperson says Fever Tree will fix it but the lady at fever tree Robodoor must fix it and I am getting the runaround. Still I am paying against an amount that is double that was contractually agreed

0
Replies (2)
FeverTree Finance
FeverTree Finance's reply05 Jul 2024, 08:00
Official
Hi Lourens

Thanks for getting in touch and bringing this to our attention. 

Robodoor has been contacted and they will be processing the reversal of the duplicate transaction on your account today. 
We will contact you as soon as it has been done. We sincerely apologise for any inconvenience caused. 

Kind regards, 
The FeverTree Team 
FeverTree Finance
FeverTree Finance's reply05 Jul 2024, 11:49
Official
Hi Lourens

The reversal has been processed on your account, thank you for your patience. 
Should you have any other questions, please do not hesitate to reach out to us.

Kind regards, 
The FeverTree Team