EB
Ebrahim B
1 reviews | Active since Jun 2016
09 May 2023, 08:04
Terrible service
Customer services is terrible, I settled my account in full and yet they debit me again for the full settlement amount with no explanation given. I am having to call in to follow up on my refund and customer services are useless they have no decency of following up and letting me know what is going on. I will be reporting them to the NCR for *****ing my money.
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FeverTree Finance's replyOfficial
09 May 2023, 10:04Hi Ebrahim
Thanks for getting in touch and for bringing this to our attention.
Our Collections team is busy investigating your enquiry with a matter of urgency - we will contact you as soon as we have feedback on resolving it for you.
We sincerely apologise for any inconvenience caused and this experience you've had with us.
Kind regards,
The FeverTree Team
Thanks for getting in touch and for bringing this to our attention.
Our Collections team is busy investigating your enquiry with a matter of urgency - we will contact you as soon as we have feedback on resolving it for you.
We sincerely apologise for any inconvenience caused and this experience you've had with us.
Kind regards,
The FeverTree Team
FeverTree Finance's reply09 May 2023, 10:04
Official
Hi Ebrahim
Thanks for getting in touch and for bringing this to our attention.
Our Collections team is busy investigating your enquiry with a matter of urgency - we will contact you as soon as we have feedback on resolving it for you.
We sincerely apologise for any inconvenience caused and this experience you've had with us.
Kind regards,
The FeverTree Team
Thanks for getting in touch and for bringing this to our attention.
Our Collections team is busy investigating your enquiry with a matter of urgency - we will contact you as soon as we have feedback on resolving it for you.
We sincerely apologise for any inconvenience caused and this experience you've had with us.
Kind regards,
The FeverTree Team