Request for Explanation of R2,546.90 Outstanding Balance

Complaint: Unexplained Outstanding Balance Despite Payments Made

I am lodging this complaint because I am extremely concerned about the outstanding balance currently reflected on my account.

When I opened my account with the shop, I provided my banking details specifically so that the agreed payments could be deducted from my bank account. I have also made payments towards the account and, to my understanding, have paid a substantial portion of the amount owed.

I was therefore surprised to find that my account is now showing an outstanding balance of R2,546.90.

I have contacted the shop to request an explanation of how this amount was calculated. I have specifically asked for a detailed statement showing:

* The original amount owed; * All payments and deductions made from my bank account; * Any debit orders that may have failed; * Any interest, fees, penalties or additional charges app****; and * How the final outstanding balance of R2,546.90 was arrived at.

At this stage, I am not disputing that I may have an outstanding amount. My concern is that I need a clear and transparent account reconciliation so that I can understand exactly how the R2,546.90 figure was calculated.

I believe that when a customer provides banking details for agreed deductions and makes payments towards an account, the customer should be able to receive a clear and accurate statement reflecting those transactions.

I am therefore requesting that the company investigate this matter and provide me with a full account statement and a proper explanation of the outstanding balance.

I hope HelloPeter can assist in bringing this matter to the company’s attention and obtaining a satisfactory response.

Desired resolution: I would like the company to reconcile my account, provide a complete statement of all transactions and explain the R2,546.90 balance. If the balance has been calculated incorrectly, I request that my account be corrected accordingly.

Account holder: Nozipho Mkhize