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Ephraim N
1 reviews | Active since Mar 2024
11 Sept 2026, 11:24
Request for a refund
I made and EFT payment into their Standard Bank account, ***8, Ref EE743038 on 23 August 2026 in error and has been trying to claim the money back. Everytime I called, they claim that they did not receive my email and gave me 4 different email addresses to send the PoP. I send the PoP and no response to date. The customer service staff is not helpful and and not helpful. and are not willing to provide me with their names or transfer me to their Finance department or relevant people. I am very frustrated as the money was intended for other important purpose in my family.
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Replies (3)Reported
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Replies (3)Reported
FeverTree Finance's replyOfficial
11 Sept 2026, 11:53Hi Ephraim,
Thank you for reaching out.
Apologies for the inconvenience you may have experienced.
We notice you have a optiplan contract and not a Fevertree account. Please be advised that optiplan runs independently from Fevertree Finance, it is not the same company. We will however try and assist from our side by notifying them of your experience and assistance required.
Kind regards
The Fevertree team
Thank you for reaching out.
Apologies for the inconvenience you may have experienced.
We notice you have a optiplan contract and not a Fevertree account. Please be advised that optiplan runs independently from Fevertree Finance, it is not the same company. We will however try and assist from our side by notifying them of your experience and assistance required.
Kind regards
The Fevertree team
FeverTree Finance's reply11 Sept 2026, 11:53
Official
Hi Ephraim,
Thank you for reaching out.
Apologies for the inconvenience you may have experienced.
We notice you have a optiplan contract and not a Fevertree account. Please be advised that optiplan runs independently from Fevertree Finance, it is not the same company. We will however try and assist from our side by notifying them of your experience and assistance required.
Kind regards
The Fevertree team
Thank you for reaching out.
Apologies for the inconvenience you may have experienced.
We notice you have a optiplan contract and not a Fevertree account. Please be advised that optiplan runs independently from Fevertree Finance, it is not the same company. We will however try and assist from our side by notifying them of your experience and assistance required.
Kind regards
The Fevertree team
EN
Ephraim N's updateReviewer Update
11 Sept 2026, 11:57You are correct that I had a Optiplan account and settled it earlier in the year. I used the same bank account to pay the money in error. Please also explain why the bank account name is Fever Tree Finance?
EN
Ephraim N's update11 Sept 2026, 11:57
Reviewer Update
You are correct that I had a Optiplan account and settled it earlier in the year. I used the same bank account to pay the money in error. Please also explain why the bank account name is Fever Tree Finance?
FeverTree Finance's replyOfficial
11 Sept 2026, 12:07Hi Ephraim,
I have tried reaching out to you with feedback and assistance in the matter however the calls seem to be declined. Optiplan is a company on their own however they are using Fevertree's system to operate from for certain matters.
Your query has been escalated to their managing team.
Regards
The Fevertree team
I have tried reaching out to you with feedback and assistance in the matter however the calls seem to be declined. Optiplan is a company on their own however they are using Fevertree's system to operate from for certain matters.
Your query has been escalated to their managing team.
Regards
The Fevertree team
FeverTree Finance's reply11 Sept 2026, 12:07
Official
Hi Ephraim,
I have tried reaching out to you with feedback and assistance in the matter however the calls seem to be declined. Optiplan is a company on their own however they are using Fevertree's system to operate from for certain matters.
Your query has been escalated to their managing team.
Regards
The Fevertree team
I have tried reaching out to you with feedback and assistance in the matter however the calls seem to be declined. Optiplan is a company on their own however they are using Fevertree's system to operate from for certain matters.
Your query has been escalated to their managing team.
Regards
The Fevertree team