XS
Xolile S
1 reviews | Active since Apr 2018
07 Feb 2022, 12:03
Refund of Unauthorized Debit Order
I was having a good experience with ZeroPay/Fevertree, however an unauthorized debit order went off my account and they have not refunded me. Support keeps telling me they are waiting on I.T.
I am not sure how a refund of this nature does not take high priority as they made a mistake and debited my account by mistake.
There is no sense of urgency whatsoever.. its been a week already and counting!!! I'm am highly disappointed, inconvenienced and annoyed.
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FeverTree Finance's replyOfficial
08 Feb 2022, 11:53 Hi Xolile
Thanks for getting in touch and for bringing this to our attention.
Your enquiry has been escalated to the necessary person. We want to sincerely apologise for the inconvenience and lack of detailed feedback. We will attend to it with the utmost urgency.
Kind regards,The FeverTree Team
Thanks for getting in touch and for bringing this to our attention.
Your enquiry has been escalated to the necessary person. We want to sincerely apologise for the inconvenience and lack of detailed feedback. We will attend to it with the utmost urgency.
Kind regards,The FeverTree Team
FeverTree Finance's reply08 Feb 2022, 11:53
Official
Hi Xolile
Thanks for getting in touch and for bringing this to our attention.
Your enquiry has been escalated to the necessary person. We want to sincerely apologise for the inconvenience and lack of detailed feedback. We will attend to it with the utmost urgency.
Kind regards,The FeverTree Team
Thanks for getting in touch and for bringing this to our attention.
Your enquiry has been escalated to the necessary person. We want to sincerely apologise for the inconvenience and lack of detailed feedback. We will attend to it with the utmost urgency.
Kind regards,The FeverTree Team