SR
Stefanie R
1 reviews | Active since Feb 2015
02 Aug 2023, 23:20
Pathetic service as usual
After numerous requests for a paid up letter for an account I settle a few years ago I am yet to receive it. My credit record is yet to be updated that this is paid up which I cannot get rectified.. why? Ding ding ding you guessed correctly I need the paid up letter. I am so tired of phoning and requesting a paid up letter to be met with absolutely nothing. Get your act together please.
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Replies (2)0
Replies (2)
FeverTree Finance's replyOfficial
03 Aug 2023, 12:41Hi Stefanie
Thanks for getting in touch and bringing this to our attention!
Thanks for getting in touch and bringing this to our attention!
Our team is currently attending to this with the utmost urgency to ensure your credit bureau information is updated. They will send you the necessary reference of the request as confirmation.
We want to sincerely apologise for the inconvenience, and the experience you've had with us. We will keep you updated.
We want to sincerely apologise for the inconvenience, and the experience you've had with us. We will keep you updated.
Kind regards,
The FeverTree Team
FeverTree Finance's reply03 Aug 2023, 12:41
Official
Hi Stefanie
Thanks for getting in touch and bringing this to our attention!
Thanks for getting in touch and bringing this to our attention!
Our team is currently attending to this with the utmost urgency to ensure your credit bureau information is updated. They will send you the necessary reference of the request as confirmation.
We want to sincerely apologise for the inconvenience, and the experience you've had with us. We will keep you updated.
We want to sincerely apologise for the inconvenience, and the experience you've had with us. We will keep you updated.
Kind regards,
The FeverTree Team
FeverTree Finance's replyOfficial
04 Aug 2023, 13:20Hi Stefanie
We trust we were able to assist and that you are sorted, but if there is anything else you need assistance with please do not hesitate to contact us!
Kind regards,
The FeverTree Team
We trust we were able to assist and that you are sorted, but if there is anything else you need assistance with please do not hesitate to contact us!
Kind regards,
The FeverTree Team
FeverTree Finance's reply04 Aug 2023, 13:20
Official
Hi Stefanie
We trust we were able to assist and that you are sorted, but if there is anything else you need assistance with please do not hesitate to contact us!
Kind regards,
The FeverTree Team
We trust we were able to assist and that you are sorted, but if there is anything else you need assistance with please do not hesitate to contact us!
Kind regards,
The FeverTree Team