Pathetic service and no feedback, these people are *******

This mail below was sent to on Sunday. This morning I phoned having to explain my story again. The person I spoke to said that he would call me right back which did not happen. Everyone keeps on saying they will speak to management when I phone to follow up and nothing happens.

I request my refund and I want to stop my debit order with immediate effect. I cannot carry on like this.

Get back to me as soon as possible.

Regards, Anton

Mail send before with no feedback.

Morning,

I have to say that I am really disgusted with your service.

First of all my facility amount has always been R8000 and not R2000 like it says on my statement. Since I opened this account I have never been in arrears as you are the ones who deduct my account via debit order.

Someone also changed my payment term to 3 months but it was always 18 months. I never requested for this. Then my usual debit order has been just over R500 per month for the last couple of months but a amount of over R3000 was deducted from my account end of July. I queried this and I was refunded. My account was supposed to be corrected which didn't happen and end of August a debit order of over R6000 went to my account. This was more money that I had in my account so I went into a minus. This also prevented my other debit order to come back unpaid.

I yet again queried this and I was told it was a mistake and that I would be refunded. It has been nearly a week and still nothing. So after all this a get a statement today showing yet again that my account is in arrears with a amount of over R2600? I mean ***. Someone better start doing their job and set my account accordingly.

Why do I have to go through all this if you are the one who messed up my account? You have all my records, so surely you can see the mistake is on your side, so fix it.

I have included the National Credit Regultor in my mail as after numerous calls and emails I do not get any satisfactory response or solution.

I demand a manager or senior person to contact me in writing as to how this is going to be sorted out. And I need my refund as communicated via phone call on Tuesday last week.

I also request damages as you have prevented other debits to go off my account, I do not even have money to buy food for my family.

Regards,