PATHETIC SERVICE

I purchased glasses at Specsavers in November and was approved to pay if off over 24 months. They deducted the first payment. Since then they have not even tried to deduct my account, but I keep getting SMS's that there is a payment that returned unsuccessful. I have emailed them, with no success. I will get a notification on my bank app if there is an unsuccessful debit order and I will be charged a penalty fee for unsuccessful debit orders, which has not happened AT ALL. This is beyond pathetic. This is the email I got from them on 4 December, and they have still not debited my account: Good day Kindly be advised that we will re run your debit order tomorrow. I trust that the above is of assistance. Kind Regards, Siphokazi Zaka I will cancel this contract if my debit order does not go off in January on the AGREED contractual debit date.